General Information
We are looking for a Customer Services Supervisor to join our team based in Dammam.
Main Objectives
To oversee & coordinate GHA staff in various customer handling areas at airport.
Main Duties
- Coordinate the GHA staff and ensure the efficient pre-flight check, passenger/baggage check-in, validating travel documents, handling revenue documents etc.
- Ensure efficient and adequate handling of transit passengers:
- Passengers entitled for STPC are handled as per company procedure/policy.
- Meals/refreshments provided to passengers as per company procedure/policy.
- Direct passengers to their respective onward flight as necessary.
- Ensure attending arrival flights as applicable, escort passengers requiring special handling.
- Unaccompanied minors
- Wheelchairs
- Medical cases
- Provide assistance to passenger at baggage reclaim area as applicable; liaise with ramp agent for quick delivery of baggage.
- Liaise with baggage service (lost and found section); follow up cases of mishandled baggage as applicable.
- Anticipate contact with high yield passengers prior to check-in and extend necessary courtesy as required.
- Undertake passenger’s escort and service duties as directed by station management with particular emphasis on passengers requiring special service.
- Provide maximum attention/care to passengers on delayed flight and denied boarding passengers.
- Ensure accuracy of post flight and timely dispatch of messages.
- Assist in trasfer loads to achieve OTP & no misconnections.
- Assist in managing immigration formalities to gain customers convience & queue management.
- Ensure aircraft documentations presented.
- Passengers infromation list
- Passengers manifest
- General declarations
- Assist in handling seating issues onboard aircraft with cabin crew & emphasis on smooth passenger’s settling.
- Hand baggage control at boarding point to ensure smooth & safe boarding.
- Ensure timely communication with aircraft dispatcher for passengers related issues.
- off loadings
- On loadings
- Changes
- Support in handling long delays resulting consequences of disruptions & misconnections to ensure maximum service recoveries are provided.
Education & Training
OND or equivalent.
